eClerx Offices, India Headquarters
29, 1st floor, Bank Street, Fort, Mumbai - 400 023,
Maharashtra India. Ph: +91 (22) 4094 3000
29, 1st floor, Bank Street, Fort, Mumbai - 400 023,
Maharashtra India. Ph: +91 (22) 4094 3000
Information Technology (IT)
Analyst
Proficiency in MS Office (Word, Excel, PowerPoint, Visio, Project) tools
Knowledge of any of the below skills:
o 2-3 years work experience on ASP.NET, C# with SQL Server
o Web development/windows applications
o Excel Programming, Macro, Access programming
o In depth knowledge of testing, manual as well as automated, for Web based
applications & Client Server. Preparing and Executing Test cases.
o Experience in Implementation of quality procedures
Senior Analyst
Graduates with MCA and 4-5 years experience in ASP.NET 2.0/3.5, C# with SQL Server 2000/2005.
Good exposure to:
o OLAP with Analysis Services
o SSIS
o Reporting Services
Associate Process Manager
Hands on experience on ASP.NET 2.0/3.5, AJAX, SQL Server 2000/2005/2008, WCF, Web Services, SOAP, XML/XSLT, design patterns
Application Delivery Management
Lead the application design and coding phases
Experience with Unit Testing and application debugging
Customer satisfaction
Knowledge sharing and solution mindset
Process Manager
Hands on experience on ASP.NET 2.0/3.5, AJAX, SQL Server 2000/2005/2008, WCF, Web Services, SOAP, XML/XSLT, design patterns
Application Delivery Management
Lead the application design and coding phases
Experience with Unit Testing and application debugging
Customer satisfaction
Knowledge sharing and solution mindset
Knowledge Management (KM)
Senior Analyst
2-5 years working experience with below software applications OR 2-3 years training experience in professional software training institutes
Various Excel, VBA and SQL modules
Expert in VBA programming
Knowledge of SQL Server
MCAS or MOS certification
MCDBA certification
Training, Communication and Presentation Skills
Willingness to work in rotating day shifts
Associate Process Manager
Audit business related documents for errors
Streamline existing documentation
Establish and coordinate uniformity in documentation standards and guidelines
Network – SIG Server
Senior Analyst
Configure outlook with POP3/IMAP/RPC profile, and trouble shoot MS outlook configuration issues
Troubleshoot mail flow issues between servers and sites, from / to internet domains
Thorough Knowledge of AD and IMP components of AD, AD and exchange dependencies and trouble AD related issues on Exchange
Knowledge of Various trouble shooting tools (SMTPDIAG etc...)
Installation of Exchange 2003 and various Exchange configurations
Knowledge and practical experience of Windows 2003 Cluster, Exchange 2003 cluster, trouble shooting cluster related issues
Knowledge of SCOM 2007 and various components of SCOM 2007. 10. Knowledge of BES server, configuration of BES on server as well as BB handset
Associate Process Manager
Good communication Skills written & verbal
Administration of network user accounts and mailboxes
Technical fault analysis and troubleshooting
Knowledge of VERITAS Backups
Maintenance of data centre environment – i.e. cabling, labeling, standards
Desktop support and maintenance
Troubleshooting skills - OS, Outlook, Server, Desktop related issues, FTP, DNS, Active Directory, File Servers, File/Folder Permissions
Preventive Maintenance of Servers
Patch Management & Monitoring
Antivirus Management
Laptop Maintenance & Support
Network Troubleshooting LAN, WAN, Switches, Connectivity
Strong understanding of Microsoft Windows systems and network security concepts
Knowledge of SharePoint [MOSS] & Microsoft Exchange
Basic VMware troubleshooting skills
Professional discipline, teamwork and healthy competition
Network Onsite Support
Associate Process Manager
Excellent communication Skills written & verbal
Good customer interaction and result oriented
Troubleshooting skills - Windows XP, Outlook, Laptop related issues, Internet Issues, Wireless / Bluetooth issues, Data Card issues
Knowledge of blackberry mail configuration and troubleshooting
Escalation Management
Excellent communication and organizational skills
At-least one year experience in international BPO in technical process (Specially in Laptop support
added advantage)
Understanding of Microsoft Windows systems and network security concepts
Comfortable in working in rotational shifts
Good in analyzing root cause and providing the resolution
Network SIG Infrastructure
Senior Analyst
Capable of handling LT panels, DGs, UPS, HVAC, CCTV, Access control system, Fire alarm system
Routine breakdown & preventive maintenance of infrastructure equipments
Knowledge of BMS
Day to day technical infrastructure operations
Liaison with MSEDCL, Tata power, Reliance power & other service providers to monitor and coordinate during outages
Vendor coordination & good negotiation skill
Contributing to finding problem solutions & / or process improvements
Documentation, control process & procedures related to infrastructure management.
Good knowledge on MS excel, word, power point and Visio
Good communication skill
Should work as a team & backfill other team members during leave
Network SIG – Helpdesk
Senior Analyst
Maintain IS Documentation
Perform Internal Audits
Documentation Skills
Ensure Security and Confidentiality of customer data
Ensure adherence to IS policy and process
Adherence to committed timelines
Pro-active identification and resolution of issues
Exposure to IS Standards preferable
Experience of 1+ years in IS documentation preferable
Perform Internal Audits
Coordinate with clients on IS issues
Network-WAN, Email, Voice
Senior Process Manager
Responsible for operations of network and security providing data and voice services to the business on 24 x 7 x 365 basis
Experience with infrastructure comprising of hardware such as Cisco, Juniper, Extreme, Fortinet, Avaya and technology solutions such as IPLC, MPLS, PILL, TDM, VoIP, Proxy, IPS/IDS, DLP etc.
Maintain an overview of all network services to ensure coherency and effective continued operation.
Take complete ownership and lead role in troubleshooting and recovering from network incidents and work with other support teams and the business in permanent problem resolution
Direct and guide the team of operations managers and engineers to manage data and voice infrastructure in a pro-active way
Design operating processes and procedures to ensure that services are maintained and supported in a uniform way to meet the business and industry standards, ensure implementation of the same
To be available at all times to manage escalations
Network – Voice
Senior Analyst
Capable of handling Voice infrastructure support, knowledge of PRI, VoIP, International IP calling solutions etc.
Should be able to configure DS1, VDN and Vector, Hunt group, call routing, Audix and other system features
Day to day operations support for PBX systems
Support voice services infrastructure and conduct routine maintenance and administration activities.
Should be able to trouble shoot issue and provide resolution to users
Liaison with service providers to monitor and coordinate during outages
MIS report, PM of Avaya servers, back up of Avaya servers, Generating the CDR report 8. Generate other administrative documents and reports
Information Security (IS)
Senior Analyst
Experience of 1+ years in IS documentation preferable
Perform Internal Audits
6 day work week
Ensure Security and Confidentiality of customer data
Ensure adherence to IS policy and process
Adherence to committed timelines
Pro-active identification and resolution of issues
Exposure to IS Standards preferable
Coordinate with clients on IS issues
Senior Process Manager
TCP/IP - VPNs - Security - QoS - Ethernet - MPLS - LAN and WAN routing and switching - LAN, WAN, and Service Provider routing protocols (IS-IS, OSPF, EIGRP, BGP) CCNA/CCNP strongly recommended
Maintain / upgrade the network infrastructure to meet the business requirements
To manage the day-to-day operations of communication of voice and data and any other media as the business requires within the various locations
Troubleshooting network problems
Monitoring and fine tuning network performance and security
To evolve and implement communication and security protocols and policies
Administration and maintenance of Firewalls, LAN, WAN, LL, MPLS, Intranet, Extranet, Internet technologies and systems and setting up VPNs
Ensure proper site preparation, install, maintain and upgrade networking and communications equipments and cabling systems
To liaise, develop and manage vendors and service providers and review their performance
Review network performance management reports and provide recommendations
Disaster recovery planning
Quality, Senior Process Manager
Graduate in any discipline
4+ years of experience
Awareness of ISO or other Quality Methodologies
Knowledge of Lean / Six Sigma would be an advantage
Conduct Regular Process Audits
Audit processes for compliance / process adherence
Identify GAPs and areas of improvements
Propose Quick Fix solutions
Follow up on solution implementation with processes
Highlight audit findings to the stakeholders
Identify potential Risks in the process and propose mitigation plans
Implement FMEA based on process maps
Publish audit reports on the intranet on a regular basis
Review and audit process flow maps and BPDs at regular intervals
Human Resource (HR) Analyst
On - Board Formalities - Complete the joining formalities on joining dates & formalities in insight
Induction Preparing schedule and coordinating all induction programs
Scoring the feedback assessment
Send Weekly Confirmation Report to HR Head File confirmation, Exits, NOC, Deputation, PIP, Warning, Medical letters
